Grand Cru not only offers exceptional products, but we also provide incomparable customer service that leaves customers wanting more according to you.
Connect with the Founder
Grand Cru founder, Mathew, is taking customer service to new heights, getting directly involved in daily business operations and answering customer inquiries himself. His mission goes beyond establishing a transactional relationship with customers and extends towards sharing his love for wine with others. He has developed a live chat function on his website to provide consumers with support in real-time as well as a phone call and email service to maximise accessibility to customer support teams.
Five-year Warranty for Peace of Mind
Purchase of any Grand Cru wine fridge includes a standard five-year warranty. A simple, self-automated Warranty Registration can be found on the company website to ensure peace of mind when purchasing any Grand Cru wine fridge. The company goes one step further and offers Extended Warranty on all Grand Cru Wine or Beverage Fridges which can be purchased at the checkout to provide an additional 12-month warranty.
Exceptional Service That You Deserve
Grand Cru delivers customer service that is second to none most notably in respect of shipping. Grand Cru offers a variety of delivery options to suit every budget, from the standard cost-effective delivery all the way through to the luxurious platinum delivery option where you don’t need to lift a pinkie. As the shipping cost increases so too does our handling service. Grand Cru strives to accommodate to all customer needs, offering Saturday shipping if our weekday delivery hours do not suit your schedule.
Reviewed by You
Based on 236 customer reviews, Grand Cru is rated a sensational 4.5 out of 5.0 stars. Here is what our customers had to say:
“Grand Cru provided an amazing service and their wine fridge i bought is fantastic. Its excellent value for money. I was on a deadline to get this as a present and Matthew ensured I had it on time as promised. Great experience and customer service. Highly recommend” – Shane Sewel (5 stars)
“The delivery process was very smooth and the fridge looks stylish in my home. A perfect place to store my better bottles of wine” – Jeff Phillips (5 stars)
“The whole experience went well. Matt arranged for me to see the product. The product is performing well so far and has a good solid feel about it. I paid the extra for the delivery to the final spot, which I would recommend given the size and weight of the fridge I purchased. The delivery crew were awesome and took a lot of care” – Simon Renton (5 stars)
“Great service, very accommodating as I changed my mind and order several times! Held delivery for many months as my house being renovated” – Josh Starling (5 stars)
“Second fridge purchased from Grand Cru - every bit as happy as the first and delivery even faster this time round!” – Simon Laws (5 stars)