Shipping & Handling
Shipping & Returns
Grand Cru aims to ensure the accuracy of our website pricing and content; in the case of a technical based pricing or content error we reserve the right to cancel or refund the mistaken purchase price to you.
If an order is rejected on our website we will actively attempt to notify you within a reasonable time after the order has been submitted.
If you come across what you believe to be a technical error or inaccuracy of our content, please notify us at info@homeicon.com.au
Shipping Conditions
With consideration to seasonal retailing peaks, on average delivery of goods will usually take between 7-10 days. Grand Cru only delivers goods to Australian street addresses. We do not deliver to P.O Boxes (accessories can be shipped to P.O Boxes if requested) or ship internationally.
This time frame may vary according to the area the goods are being delivered to, with remote areas taking up to 3 weeks. Please provide an accurate street address when placing an order.
Where you request items to be delivered, those items purchased from Grand Cru are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.
Shipping Costs
Please note that large & bulky wine fridges such as the GC320 series or GC640 series may take a little longer to deliver. If for any reason Grand Cru is unable to dispatch goods within a one-week period from date of your order, Grand Cru will contact the customer and advise expected dispatch date.
Any damage to property during carriage or on delivery to the nominated address of the buyer will be the responsibility of Grand Cru.
All reasonable efforts to deliver your order will be made by Grand Cru however customers are responsible to have someone at the delivery address to receive delivery and sign for same. Grand Cru shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.
Please note that you will incur a restocking fee of $30 per item if you return unwanted products.
Delivery is calculated at checkout. Once you place an item in your cart you can enter your postcode to find out your delivery cost.
Delivery Details
For all Grand Cru Wine and Beverage fridge orders, our logistics team will contact you prior to delivery to confirm any final delivery details and the carrier will contact you prior to your delivery being made. For all wine and beverage fridge delivery inquiries or updates please Grand Cru logistics at logistics@homeicon.com.au
For all Little Cave and Accessory orders, your delivery will be made by Australia Post or courier.
For all accessory delivery inquiries or updates please email Grand Cru customer service at sales@homeicon.com.au
Delivery Options
Grand Cru offers three levels of delivery service for all Wine Fridge orders, delivered Australia wide. Your preferred delivery option can be selected at checkout. Extended warranty must be selected prior to checkout. Please note that the GC15/40/42/46/90/92 series and Little Cave Series are available with Standard delivery only.
Standard delivery
Our most accessible delivery option, available on all wine and beverage fridge orders Australia wide. Your unit arrives fully palletised and is placed at the first suitable enclosure of your property — such as a garage, entrance, or porch — at the discretion of the delivery agent. The unit will remain in its original packaging. Disposal of all packaging materials is the responsibility of the customer.
Standard Plus delivery
Everything included in Standard delivery, with the addition of in-home placement. Your wine/beverage fridge will be brought inside and positioned in the room of your choice. The unit will remain in its original packaging. Disposal of all packaging materials is the responsibility of the customer.
Platinum delivery
Our most comprehensive delivery service. In addition to everything included in Standard Plus, your wine/beverage fridge will be removed from its pallet, positioned precisely where you need it, and all packaging materials will be responsibly disposed of on your behalf.
Select your preferred delivery option at checkout.
On Time or It's Free™
Every Grand Cru delivery to eligible metropolitan postcodes in Melbourne, Sydney, Brisbane, Adelaide and Perth is backed by our On Time or It's Free™ guarantee. In your cart simply select your preferred delivery date which will confirm a 2-day delivery window. If we don't deliver within it, your delivery fee is refunded in full. Automatically. No claim required.
On Time or It's Free™ — Terms & Conditions
The On Time or It's Free™ guarantee applies to orders placed for in stock models and on all Standard, Standard Plus, and Platinum deliveries — excluding GC15/42/90 and Little Cave Series orders — within eligible metropolitan postcodes in Melbourne, Sydney, Brisbane, Adelaide and Perth. In your cart simply select your preferred delivery date which will confirm a 2-day delivery window, with a minimum of 9 business days' notice from the date of purchase. Where an order is not delivered within the selected window, Grand Cru will automatically refund 100% of the delivery fee to the original payment method within 5 business days. No claim is required. The guarantee applies to the delivery fee only; the value of goods is excluded. One refund applies per order.
The guarantee does not apply where an item is out of stock or a delivery cannot be completed due to circumstances outside Grand Cru's control or attributable to the customer, including: no authorised person present at the delivery address during the selected window; inaccurate or incomplete delivery information provided at checkout; access requirements not disclosed at the time of ordering (including stairs, lift unavailability, or restricted entry); public holidays falling within the selected window; published peak exclusion periods, including 20 December – 5 January annually and any additional periods communicated at least 21 days in advance; or events beyond Grand Cru's reasonable control, including severe weather events, natural disasters, or carrier industrial action. Customers are required to declare all relevant access requirements at checkout. This guarantee is offered in addition to, and does not limit, any rights available to customers under the Australian Consumer Law.
Grand Cru Extended Warranty
Grand Cru is pleased to offer an Extended Warranty across its range of Wine and Beverage Fridges. Please note that an extended warranty is not available on the GC15/42/90 series and Little Cave Series.
The Extended Warranty extends Grand Cru's already market-leading 5-year in-home warranty by a further 12 months, providing customers with a full 6 years of in-home warranty cover.
Select Extended Warranty prior to checkout to add this option to your order.
Delivery Issues
If you know that you are not going to be available for a substantial period, speak to one of our Grand Cru customer service representatives on 1300 935 683 at least 24 hours prior to your scheduled delivery to avoid these fees.
Attempt Fees/Wait Fees:
An attempt fee is charged if for some reason a client does not take possession of the unit that is beyond the drivers’ control BUT IS IN THE CONTROL OF THE CLIENT on the date of delivery. Examples are if the client is not present during delivery and no one is able to be there to substitute, not being able to reach the residence due to obstructions on the property (construction, a blocked path/road, etc.), and/or refusal of a shipment without proper justification. The charge for an attempt fee is $100.
A wait fee is charged if a client is not readily available to take delivery and/or keeps delivery agents past the required time necessary to complete delivery (this can be of direct and/or indirect actions of the client). For example, not being present immediately at the time of delivery can occur a wait fee. Obstacles in the unit’s location that hamper the process of a delivery that require the driver to stay for periods of time longer than is required is another example. The charge for a wait fee is $30 per half hour.
Return Shipment Fees: A return shipment fee is applied if a client decides to return the wine fridge for a refund or exchange outside of carrier loss, damage, or defect. Examples are if a wine fridge purchased is too big/small for the location, the client orders the wrong wine fridge (make, model and/or colour), the client cancels the order after the unit has been shipped, or anything deemed to be outside of loss, damage, or defect. It is also applied if the carrier cannot make contact with the client for delivery and the carrier has to take back possession of the unit. The charge for a return fee is $60 PLUS the nominated shipping cost.
Damaged Goods
What to do if there are Damages to the Wine Fridge
These are the best steps to take if you receive your wine fridge and it has damages:
- Call the Grand Cru Customer Care Department on 1300 935 683 and ask to speak to a representative. Describe the damage and circumstances to a customer care representative who can discuss options with you.
- Notate the delivery connote with the damages.
- If the wine fridge has excessive damage, REFUSE THE DELIVERY OUTRIGHT. Call Grand Cru Customer Care Department for a replacement.
- Some damages that can happen during transit are minor and some of our customers have been willing to keep their wine cellar with the minor imperfections and/or with repair. If you feel the damage is something that can be tolerated that is fine, BUT STILL NOTATE THE CONNOTE OF THE DAMAGES. Call the Grand Cru Customer Care Department to discuss options including compensation, repair and if necessary, a replacement wine fridge.
- Use your judgment on this and always notate everything on the connote. If you would not keep this unit in your home, we don’t want you to have it there!
Returns
For a refund of goods purchased online they will need to be returned at the consumers cost to the following location:
Grand Cru Wine Fridges DC
Ladelle Warehouse
15 Corporate Drive
Rowville VIC 3178
All Grand Cru Wine Fridges come with a 5 year in home warranty with guarantees that cannot be excluded under the Australian Consumer Law (excludes the GC15 Series which have a 2 year replacement warranty).
All Little Cave Wine Fridges come with a 1 year in home warranty with guarantees that cannot be excluded under the Australian Consumer Law.
A Return Authority (RA) will need to be issued from Grand Cru prior to any goods being shipped. Please ring 1300 935 683 to obtain this.
Please do not attempt to send goods without the RA as they will be rejected at the warehouse and returned to you at your own cost.
You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the issue does not amount to a major failure.
A major failure is when the item:
- has a problem that would have stopped you from buying the item if you had known about it
- is unsafe;
- is significantly different from the sample, image or description;
- does not do what we said it would, or what you asked for and cannot be easily fixed.
If the failure is not major, we will either replace the item or repair it within a reasonable time frame.
For Assistance
If you require any assistance or have any queries about an item you have purchased, please contact us sales@homeicon.com.au
How to contact us
Grand Cru Wine Fridges
Telephone: 1300 935 683
Email: sales@homeicon.com.au
