Postage Details

We charge a flat postage fee of $15 per 6 pack of wine, with delivery Australia wide.

Our minimum order is one 6 pack per wine. We cannot supply a mixed 6 pack.

How long does delivery usually take?

We do our very best to get your order processed and dispatched as soon as we receive it. Please note that as we rely on external logistic companies to ship and deliver our products, our current shipping time frames are:

  • 2-4 days – Melbourne, Sydney, Adelaide, Canberra
  • 3-5 days – Brisbane, Tasmania
  • 5 days + – Perth, Rest of Australia

If you need your order sooner, please contact us so we can discuss further shipping options.

If hot weather conditions are forecast during your delivery window, we may delay your delivery until conditions are more suitable to ensure your wine does not spoil.

Can I request a specific time for delivery?

We are unable to accept orders conditionally on a specific date or time. Whilst every endeavour will be made to ensure deliveries occur at a requested time; this cannot be guaranteed.

By request we are able to delay dispatch of an order to ensure it does not arrive before a specific date. By request, we can email you on despatch so that you know when to expect your delivery and receive notice of its arrival.

Is there anywhere in Australia not serviced?

Some areas that experience warm weather all year around (for example, Northern Territory and North WA), as well as extremely remote areas, will need to be confirmed with the customer prior to shipping.

Is my order insured?

Your Grand Cru Wine Concierge order is insured against loss and breakage. Please note that freight companies will not recognise claims that have been signed for or left unattended where an authority to leave the wine has been given.

If you suspect breakage at the time of delivery, simply hand the box back to the driver and do not sign for it. We will issue a replacement and re-deliver at our own cost.

Any deliveries requiring re-delivery, or redirection from an address provided by yourself to a new address provided by the recipient, may incur an additional charge.

Please contact us with any questions or concerns.